Privacy Policy

Following the principles of lawfulness, fairness, and transparency, we provide you with this Privacy Policy. Please read it carefully.

Who is responsible for processing your data?

BUSINESS NAME: Okaido Sushi
TAX ID: B93563922

REGISTERED ADDRESS: AVDA. MEDITERRANEO EDF. LAS CONCHAS LOCAL 1, 29730 RINCON DE LA VICTORIA (MALAGA)

EMAIL: okaidosishi@gmail.com

PHONE: 952 123 567

What is the purpose of processing your personal data?

In general, at Okaido Sushi (hereinafter, Okaido Sushi) we process the information you provide us in order to manage the contractual relationship that binds us, handle the delivery of products and/or the information you request, and offer interested parties services and/or products of their interest.
Specifically, your data will be processed by Okaido Sushi to:

  1. Order handling and management at Okaido Sushi. The personal data collected by Okaido Sushi will be processed, both automatically and, if applicable, conventionally, in order to contact the user to properly handle and manage orders placed with “Okaido Sushi”, including their tracking. Likewise, Okaido Sushi may process your data for future orders solely to improve and streamline the service. The processing is legitimized by the execution of a contract. When collecting the data, the voluntary or mandatory nature of the data will be indicated with asterisks. Refusal to provide required data will result in the inability to provide or access the requested service.
    Customers who place an order will receive a confirmation email with the order details at the provided address, thereby authorizing Okaido Sushi to send such communication to comply with regulations.Also, the establishments under the “Okaido Sushi” brand offer the possibility to place phone orders for in-store pickup or home delivery.

    The Customer declares and guarantees that all information provided to Okaido Sushi through the different forms, as well as any other personal information provided to Okaido Sushi, is true, updated, and complete, and undertakes to notify any modification or update to their data.

  2. Handling of complaints, claims, reservations, or suggestions sent to Okaido Sushi. In order to correctly address complaints, claims, or suggestions that you may send to Okaido Sushi, the company will process your data to respond, resolve, or incorporate them based on the relationship derived from the requested product.
  3. Compliance with product general safety regulations. Okaido Sushi must comply with certain legal obligations of control and supervision imposed by general product safety regulations. Therefore, Okaido Sushi may process your data solely to fulfill such legal requirements.
  4. Sending satisfaction surveys. Okaido Sushi, based on the legitimate interest of the company, may send you satisfaction surveys to learn about your experience as a customer and incorporate improvements into our products and services based on the analysis of such surveys. In any case, to safeguard your data protection rights, you may object to such processing through the channels provided for that purpose.
  5. Carrying out customer profiling and/or segmentations for sending marketing communications. To personalize products that may interest you and offer promotions or campaigns tailored to your preferences or purchase history, Okaido Sushi, based on legitimate interest, may consult internal sources and use automated procedures related to common patterns. Okaido Sushi will also review your historical behavior in past orders. You may, in any case, object to this processing through the provided channels.
  6. Marketing actions by Okaido Sushi related to products, promotions, and services in the food service sector. Okaido Sushi will send you, unless you inform us otherwise, marketing communications regarding its products, promotions, or services similar to those in the food service sector (via mail, fax, SMS, email, and any digital means), based on legitimate interest and in accordance with Article 21.2 of Law 34/2002, of July 11, on Information Society Services and E-commerce, unless you object through the provided channels.
  7. Handling and properly managing information requests regarding “Okaido Sushi” franchise opportunities. The personal data collected by Okaido Sushi will be processed to contact the User and properly handle and manage the information request regarding the “Okaido Sushi” franchises, based on the data subject’s consent.

How long will we keep your personal data?

Okaido Sushi will comply with current regulations regarding the obligation to delete personal data that is no longer necessary for the purpose(s) for which it was collected, blocking it to address possible liabilities arising from data processing, and only during the applicable statute of limitation periods. Once those periods have expired, the information will be securely deleted.

What is the legal basis for processing your data?

The legal basis for processing your personal data is the execution of a potential and/or signed contractual relationship, legitimate interest, legal authorization, and/or the data subject’s consent. The data we request is appropriate, relevant, and strictly necessary, and under no circumstances are you obliged to provide it. However, failure to provide such data may affect the purpose of the service or make it impossible to provide it.

Who will your data be shared with?

Okaido Sushi will share customer data, to the extent necessary and for the purposes explained above, with the following recipients:

  • Franchisees of the “Okaido Sushi” brand, so they can manage the order placed through the Website and handle suggestions and/or claims related to them.
  • Additionally, to carry out all the purposes described above, Okaido Sushi may work with third-party service providers who may have access to personal data as a result of the services provided.

In all cases, Okaido Sushi applies strict criteria when selecting such third parties to fulfill its data protection obligations and signs a data processing agreement with them. These agreements require third parties to fulfill their data protection duties, particularly legal, technical, and organizational measures, to process the personal data only for the agreed purposes and prohibit them from processing or transferring personal data for other purposes.

What are your rights when you provide us with your data?

  • Data protection rights granted to data subjects include: Right to request access to personal data related to the data subject.
  • Right to rectification or erasure of data.
  • Right to object to data processing.
  • Right to request restriction of processing, in which case we will only retain it for the exercise or defense of legal claims.
  • Right to data portability.

Data subjects may exercise their data protection rights by sending a written communication to the registered office of Okaido Sushi (AVDA. MEDITERRANEO EDF. LAS CONCHAS LOCAL 1, 29730 RINCON DE LA VICTORIA (MALAGA)) or to the designated email address okaidosishi@gmail.com. In both cases, include your full name, address for notifications, a copy of your ID or Passport, and your specific request. In case of representation, valid proof of representation must be provided.

Templates, forms, and more information about your rights are available on the website of the national supervisory authority, the Spanish Data Protection Agency (AEPD), www.aepd.es.

Can I withdraw my consent?

You have the right, now or at any later time, to withdraw your consent for any specific purpose given, without affecting the lawfulness of processing based on your prior consent.
In such cases, Okaido Sushi will stop processing your data unless there are compelling legitimate grounds or for the exercise or defense of legal claims.

You may withdraw your consent by sending a written communication to the registered address of Okaido Sushi (AVDA. MEDITERRANEO EDF. LAS CONCHAS LOCAL 1, 29730 RINCON DE LA VICTORIA (MALAGA)) or the designated email okaidosishi@gmail.com. In both cases, include your full name, address for notifications, a copy of your ID or Passport, and your specific request. In case of representation, valid proof of representation must be provided.

Where can I file a complaint if I believe my data is not being handled properly?

If any data subject believes that their data is not being processed correctly by Okaido Sushi, they may send their complaints to okaidosishi@gmail.com or to the relevant data protection authority. In Spain, this is the AEPD: www.aepd.es (C/ Jorge Juan, number 6, 28001 Madrid).

Security and updating of your personal data

To safeguard the security of your personal data, Okaido Sushi has adopted all necessary technical and organizational measures required to ensure the security of the personal data provided. This is to prevent its alteration, loss, and/or unauthorized processing or access, as required by regulations, although absolute security does not exist.
It is important that you inform us of any changes to your personal data to keep it up to date.

Confidentiality

Okaido Sushi informs you that your data will be treated with the utmost care and confidentiality by all staff involved in any stage of the processing. We will not disclose or share your data with any third party except as stated in this policy, where legally required, or if you have expressly authorized us to do so.
Last updated in August 2020.